Returns & Exchange
Your satisfaction is our priority
Important Policy Notice
Sale items and change of mind purchases cannot be exchanged or refunded.This policy helps us maintain competitive pricing and offer you the best value. Please choose carefully when purchasing sale items.
30 Day Return Policy
We want you to love your D&P Jewellery purchase. If you're not completely satisfied with your order, we offer a 30-day return policy for eligible items.
Happiness Guarantee: Returns are accepted within 30 days of delivery for non-sale items, excluding change of mind purchases.
Return Eligibility
Eligible for Return
- Defective or damaged items
- Wrong item received
- Items in original condition with tags
- Full-price items (non-sale)
Not Eligible
- Sale items (final sale)
- Change of mind purchases
- Items without original tags
- Worn or damaged items
How to Return an Item
Contact Us
Email us at dedicationperfection@gmail.com with your order number and reason for return. Include photos if the item is defective or damaged.
Receive Authorization
Our team will review your request and provide return instructions along with a return authorization number if your return is approved.
Ship Your Return
Pack the item securely in its original packaging with all tags attached. Ship to the address provided in your return authorization.
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days to your original payment method.
Exchanges
We currently do not offer direct exchanges. If you'd like a different size or style, please return your original item (if eligible) and place a new order for the item you prefer.
Note: Sale items and change of mind purchases cannot be returned or exchanged under any circumstances.
Return Shipping Costs
Defective or Wrong Items: We cover return shipping costs
Other Eligible Returns: Customer is responsible for return shipping
Questions About Returns?
If you have any questions about our return policy or need assistance with a return, please contact our customer support team.